Terms and Conditions

Welcome to Mecha Universe. These conditions, together with the Privacy Policy, have been created to have a perfect relationship with you. If you are not in agreement with these conditions we are about to explain, you should not use this website. We will refer to "us", "our team" and "this website" as the Owner of this online shop, always at your service, and we will refer to "you", "user" or "client" as the user and client of our enterprise. Should you have any question related to the sales conditions or the privacy policy, you can contact us writing to info@mechauniverse.com

Mecha Universe belongs to GAC Communication & Entertainment SLL (Mecha Universe from here on) with VAT nr B66664772, which is a Spanish enterprise residing in Calle Can Lletget n11 in Sabadell, 08202, registered in "Registro Mercantil Barcelona, Tomo 45618, Folio 97, Hoja B493829 Inscripción 1" and owner of the website www.mechauniverse.com

The terms for the access and use of the present website are ruled by the current legislation and the good faith principle, so the user agrees to use of the website accordinly. Behaviours or acts will not be allowed if they are against the law, the rights or interests of third parties.

As user of the website, there is an agreement of having read and accepted the present conditions and however they are extended by the applicable legal ruling in this matter. If, for whatever reason, you are not in agreement with these conditions, please exit this website.

 

Liabilities

www.mechauniverse.com will not be held accountable for the information and content stored in forums, social media or any other way that may make it possible for third parties to publish content independently in www.mechauniverse.com website.

The enterprise will not be held accountable for any harm or damage done because of failure or missconfiguration of the software installed in the user's computer either. No accountablility will be held for technical incident or failures that may occur when the user connects to the Internet. There can be no guarantee either for the absence of interruptions or errors in the access to the website.

Therefore www.mechauniverse reserves the right to update, modify or delete the information stored in the website, as with the configuration or presentation of the same, at any time, without assuming any resposability for such.

The present conditions are ruled under the Spanish Law, and in case of any litigation the jurisdiction will be Barcelona's Courts'.

 

 

Your information. Data protection

The information you provide allows us to provide a better service, and will never be sold, transferred, exchanged or given to any other enterprise for any reason without your consent. The email address provided by you during your registration will be exclusively used by us for communication purpose related to your order and, eventually, a newsletter.

According to the actual Spanish law issued on December 13 "Ley Orgánica 15/1999", and the rest of the current legislation in data protection issues, your personal data will be added to files in Mecha Universe ownership, with the above mentioned objectives. The user can exercise their right to access, to modify, opossal and cancellation their data by contacting Mecha Universe through our email info@mechauniverse.com in the legally provided terms and asking for information.

 

Order confirmation

Your order will be issued through Internet on our website www.mechauniverse.com, accesible 24/7 except for unexpected major cause.

After the client validates the order, a confirmation email will be sent to notify the client of the correct completion of the order.

To correct any anomalies or mistakes in the order, contact inmediately with Mecha Universe by sending an email. info@mechauniverse.com or use the contact form on the website.

 

 

Delivery/Shipping times

Every order will have a separate management time and delivery time. The time to prepare your order will be 1-2 working days. The time for delivery will depend on the delivery option chosen by the user, for spanish shipments, the time range will be 1-3 working days while for the rest of EU will depend extensively depending on the shipping method.

We will not be held accountable for any delays caused by the delivery company (usually around dates with a high volume of extra sales, like Christmas and others). We will pay attention to your delivery and keep you updated by email to help you along this process.

In any case, if the user has any doubts or questions, they can contact us through the email info@mechauniverse.com .

Delivery Service

We work with United Parcel Service SA (UPS) and GLS for deliveries in the Spanish mainland and the Balear Islands (the Canary Islands, Ceuta and Melilla are excluded here) and the EU. 

We do not deliver outside the EU.

 

Payment Options

The payment options accepted at Mecha Universe are:

Credit Card

Credit card will be accepted, Payment gateway will be BANK SABADELL and PAYCOMET. This is an automatic payment which confirms right away the payment. 

PayPal

If you have a PayPal account, you can pay with it. Payment will be processed immediatly. This option has an additional Fee of 3,5% of the value of your order.

Bank transfer

Once the order is confirmed wih this payment option, you will receive a confirmation email containing our bank account data to transfer your payment. The user name or order number has to be clearly stated in the [subject/concept] of the transfer, and we will manage the delivery as soon as the transfer is effective (in our account), which can be delayed up to 48 hours. To speed up the process you can send the payment proof to our email info@mechauniverse.com .

The transfer has to be placed before 5 working days have passed since the order's placement. If in such a time there is no payment, the order will be automatically cancelled.

 

Return Policy

If you are not satisffied with your order,  you can return it within 15 calendar days starting from the arrival of the products. To do this you have to contact us by writing at the email address info@mechauniverse.com with the order's information. Once we receive the email Mecha Universe will check and confirm with the customer.

o comply with the return policy of 15 calendar days, the first communication has to happen before the 15 calendar days are over. 

In case the return is due to defective products, or not compliant with the requested reference, Mecha Universe will be responsible for the picking up of these defective products and the exchange of these for the correct/intact ones, assuming the costs associated with this return or change.

In case the return is not due to the mentioned reasons, and are reasons as a change of heart or a human error selecting the products, it will be the user who has to send the product in perfect conditions, in its original, intact packaging, in five calendar days at the latest after reception of the products. In this instance, Mecha Universe, after receiving the products and confirming the intact state of them, will reimburse the user all payment, excluding delivery fees. 

In no case will Mecha Universe pay for the damages incurred in the shipping of such products, and therefore the reimbursement will happen after the intact state of the products has been ascertained.

Mecha Universe will pay the eventual reimbursement in 7 calendar days after reception of the return.

 

Taxes

All prices include always VAT (Spanish Impuesto sobre el Valor Añadido).  

 

Pricing Policy

All products will be sold at the price indicated, being the price current at the time of the order's confirmation the price used.

Mecha Universe reserves the right to modify prices, articles, special offers and other sale conditions without previous notification.

 

Cookies

Our website uses cookies. A "cookie" is a small file stored in the user's computer and allows us to recognize them. The "cookies" helps us better our website, allowing us to recognize the individual pages our users find useful